FAQ

Age Suitability

Spyderthread dolls are collectable art dolls, for display only. They may contain small detachable parts, sharp edges, or fragile components. They are not toys and must not be given to a child under the age of 14 years.

Custom Doll Commissions

A limited number of slots for art doll commissions are now available. You are welcome to request a 19cm, 22cm, or 26cm bead jointed cloth art doll, or 19cm beady doll, in my usual button eyed style, with your choice of gender, colours, and theme. As I currently work in a tiny space and access to some materials is limited, there may be some dolls that I’m unable to make right now. If this is the case, I’ll let you know.

Please be aware that my dolls are for display only and are NOT suitable for children under 14 years. I do NOT make copyrighted characters, or copies of other artists’ work, so please be respectful of that. As my dolls are all one-of-a-kind, I am not able to repeat dolls I've already made.

If you are interested, please get in touch with me at johards@spyderthread.com and I'll be happy to discuss your ideas with you. A 20% (non-refundable) deposit is required in advance. Payment is by Paypal invoice. The balance can be paid once you have seen photos of the finished doll.

Payment & Delivery

Credit and debit card payments, or PayPal are accepted. You can now also spread the cost with Klarna. Customers in the UK may prefer to pay by direct bank transfer. If so, please contact me and I will be happy to help.

UK Delivery

Orders up to £4.99: £1.75

Orders from £5 to £49.99: £3.50

Orders £50 and over: £6.50

International Delivery

Orders up to £4.99: £2.95

Orders from £5 to £49.99: £10.95

Orders £50 and over: £19.95 

I am currently aiming to dispatch all orders within 5 working days. Delivery costs include a small charge for packaging. International delivery usually takes 5 to 7 working days, but as delays are sometimes unavoidable, please allow 28 days.  Overseas customers are advised to check whether customs fees apply in their own country, as I cannot be held responsible for these when shipping items.  Simply Duty is a handy import duty calculator that can help you work out what fees may be due. 

EU & Northern Ireland

GPSR Update:

Shipping to countries within the EU and Northern Ireland is currently on hold due to lack of clarity over the new General Product Safety Regulations. I am hoping to reinstate shipping of most items to these areas once more information becomes available. Thank you for understanding.

Layaway (Lay-by) Plans

Now available on orders over £50, if you would like to set up a layaway with me directly via Paypal invoice and have your order sent out when you've completed payments, please do get in touch and I'll be happy to help. Full details can be found here

Returns

I hope you are delighted with your purchase. However, if you are not entirely satisfied, please contact me to rectify the problem. A refund will be offered if the item is returned within 14 days of receipt, fully packaged and in its original condition.

Affiliation

From time to time, I may recommend items I think may be useful to you. As an Amazon Associate I earn from qualifying purchases.

Copyright

All dolls, illustrations, artwork, and text on this site are the exclusive copyrighted works of Jo Hards – All Rights Reserved. Any unlawful redistribution or reproduction of images, designs or artwork featured on this site without prior express written permission of the copyright owner is strictly prohibited. If you wish to use one of my images on your website, or in a publication, please contact me at: johards@spyderthread.com

Patterns

I do not currently make or sell sewing patterns for general use. If you see a pattern being offered for sale, which looks like a Spyderthread (or Strange Little Girls) doll pattern, it will not be genuine and the quality will not be as expected.