FAQ

Will I receive the actual art piece shown in the product listing?

Yes! Spyderthread art dolls are original works of art, and are each one of a kind. They are never mass produced, so when you make a purchase, the art doll you see in the photographs is the one you will receive. Each doll is signed and numbered, and sent packaged in a gift box, along with a name tag and signed Certificate of Authenticity.

Age Suitability

Spyderthread art dolls are collectable works of art, for display only. They may contain small detachable parts, sharp edges, or fragile components. They are not toys and must not be given to a child under the age of 14 years.

Custom Art Doll Commissions

A limited number of slots for art doll commissions are now available. You are welcome to request a 19cm, 22cm, or 26cm bead jointed cloth art doll, or 19cm beady doll, in my usual button eyed style, with your choice of gender, colours, and theme. As I currently work in a tiny space and access to some materials is limited, there may be some dolls that I’m unable to make right now. If this is the case, I’ll let you know.

Please be aware that my dolls are for display only and are NOT suitable for children under 14 years. I do NOT make copyrighted characters, or copies of other artists’ work, so please be respectful of that. As my dolls are all one-of-a-kind, I am not able to repeat dolls I've already made.

If you are interested, please get in touch with me at johards@spyderthread.com and I'll be happy to discuss your ideas with you. A 20% (non-refundable) deposit is required in advance. Payment is by Paypal invoice. The balance can be paid once you have seen photos of the finished doll.

Payment & Delivery

Credit and debit card payments, or PayPal are accepted. You can now also spread the cost with Klarna. Customers in the UK may prefer to pay by direct bank transfer. If so, please contact me and I will be happy to help.

UK Delivery

Orders up to £4.99: £1.75

Orders from £5 to £49.99: £3.50

Orders £50 and over: £6.50

International Delivery

Orders up to £4.99: £2.95

Orders from £5 to £49.99: £10.95

Orders £50 and over: £19.95 

I am currently aiming to dispatch all orders within 5 working days. Delivery costs include a small charge for packaging. International delivery usually takes 5 to 7 working days, but as delays are sometimes unavoidable, please allow 28 days.  Overseas customers are advised to check whether import duty and taxes such as VAT apply in their own country, as I cannot be held responsible for these when shipping items.  Simply Duty is a handy import duty/tax calculator that can help you work out what fees may be due. 

US Tariffs

My art dolls and paintings are classified as original works of art. They are not mass produced, or works of a commercial character. It is therefore my understanding that they are to be exempt from import duties under the new tariffs imposed by the US government. From now on, I will be sending all art dolls under HS code 9703 9000 00 [original sculpture and statuary in any material] and describing them as such on the customs forms. I am hopeful that this will avoid import duty being charged. However, as the situation is changing frequently, I cannot guarantee that this will continue to be the case. As I cannot control how tariffs are handled once packages arrive in the USA, I recommend that customers check relevant information in their own country before ordering.

EU & Northern Ireland

GPSR Update - August 2025

My art dolls and paintings are classified as original works of art. They are not mass produced, or works of a commercial character. New guidance from the UK government states that these are exempt from GPSR and do not need to be over 100 years old as stated in the original guidance. From now on, I will be sending all art dolls under HS code 9703 9000 00 [original sculpture and statuary in any material] and describing them as such on the customs forms. I am therefore delighted to be able to reinstate shipping to EU countries (excluding Germany) and Northern Ireland from 8th August 2025. Please note that there may be some taxes to be paid by the customer on delivery.

Germany Packaging Act

Unfortunately, at present I am unable to comply with the strict packaging regulations required for international sellers sending products to Germany. Therefore, I am unable to ship to Germany at this time. Thank you for understanding.

Layaway (Lay-by) Plans

Now available on orders over £50, if you would like to set up a layaway with me directly via Paypal invoice and have your order sent out when you've completed payments, please do get in touch and I'll be happy to help. Full details can be found here 

Returns

I hope you are delighted with your purchase. However, if you are not entirely satisfied, please contact me to rectify the problem. A refund will be offered if the item is returned within 14 days of receipt, fully packaged and in its original condition.

Affiliation

From time to time, I may recommend items I think may be useful to you. As an Amazon Associate I earn from qualifying purchases.

Copyright

All dolls, illustrations, artwork, and text on this site are the exclusive copyrighted works of Jo Hards - All Rights Reserved. I never use AI to generate ideas or images. Any unlawful redistribution or reproduction of images, designs or artwork featured on this site without prior express written permission of the copyright owner is strictly prohibited. If you wish to use one of my images on your website, or in a publication, please contact me at: johards@spyderthread.com

Patterns

I do not currently make or sell sewing patterns for general use. If you see a pattern being offered for sale, which looks like a Spyderthread (or Strange Little Girls) doll pattern, it will not be genuine and the quality will not be as expected.