FAQ

Coronavirus Update

At the present time, mail services in Wales are operating as usual. However, please be aware that there may still be delays affecting deliveries in some countries. Before placing an order from Spyderthread, please check with your local postal service, that your country is able to accept packages shipped from the UK. You can track the progress of your delivery via the link in your dispatch confirmation email. Most overseas orders are arriving within 7 days of being sent, although in some cases they may take up to 28 days.

Thank you for your continued support.

Age Suitability

Spyderthread dolls are collectable art dolls, for display only. They may contain small detachable parts, sharp edges, or fragile components. They are not toys and must not be given to a child under the age of 14 years.

Custom Doll Commissions

Sorry, I am no longer able to take commissions. Please visit the shop page to see available, ready made, dolls.

Payment & Delivery

Card payments are accepted, or you are welcome to pay using Paypal. Customers in the UK may prefer to pay by direct bank transfer. If so, please contact me for details.

UK delivery

£5.90 per order (Tracking and insurance is included).

International Delivery

£19.90 (Tracking and insurance is included).

I am currently aiming to dispatch all orders within 5 working days. Delivery costs include a small charge for packaging. International delivery usually takes 5 to 7 working days, but as delays are sometimes unavoidable, please allow 28 days. Overseas customers are advised to check whether customs fees apply in their own country, as I cannot be held responsible for these when shipping items.  Simply Duty is a handy import duty calculator that can help you work out what fees may be due.

EU Countries

Following Brexit, I am now required to provide a customs declaration and declare the full value of all items sent to countries within the European Union. This means that VAT and customs fees may be payable by the customer on receipt. Please remember to check what fees apply in your country before you place an order.

Lay-by

Lay-by plans are not available at this time. All purchases must be paid for, using one of the methods listed above. Thank you for understanding.

Returns

I hope you are delighted with your purchase. However, if you are not entirely satisfied, please contact me to rectify the problem. A refund will be offered if the item is returned within 14 days of receipt, fully packaged and in its original condition.

Copyright

All dolls, illustrations, artwork, and text on this site are the exclusive copyrighted works of Jo Hards – All Rights Reserved. Any unlawful redistribution or reproduction of images, designs or artwork featured on this site without prior express written permission of the copyright owner is strictly prohibited. If you wish to use one of my images on your website, or in a publication, please contact me at: johards@spyderthread.com

Patterns

I do not currently make or sell sewing patterns for general use. If you see a pattern being offered for sale, which looks like a Spyderthread (or Strange Little Girls) doll pattern, it will not be genuine and the quality will not be as expected.