FAQ

Coronavirus Update

Whilst Covid-19 restrictions are gradually being lifted in Wales, mail services to most countries have now been restored. In order to avoid unnecessary journeys, I am currently aiming to dispatch orders within 5 working days. Please be aware that there may be delays, particularly to overseas deliveries, due to staff shortages, and special measures to combat the spread of infection. Before placing an order from Spyderthread, please check with your local postal service, that your country is able to accept packages shipped from the UK. You can track the progress of your delivery via the link in your dispatch confirmation email. Most packages should arrive within 28 days of being sent. However, some may take a little longer, so please be patient. 

Thank you for your continued support.

Age Suitability

Spyderthread dolls are collectable art dolls, for display only. They may contain small detachable parts, sharp edges, or fragile components. They are not toys and must not be given to a child under the age of 14 years.

Custom Doll Commissions

Sorry, I am no longer able to take commissions. Please visit the shop page to see available, ready made, dolls.

Payment & Delivery

Card payments are accepted, or you are welcome to pay using Paypal, or Amazon Pay. Customers in the UK may prefer to pay by direct bank transfer. If so, please contact me for details.

UK delivery

£5.50 per order (Tracking and insurance is included).

International Delivery

£15.50 (Tracking and insurance is included).

I am currently aiming to dispatch all orders within 5 working days. Delivery costs include a small charge for packaging. International delivery usually takes 5 to 7 working days, but as delays are sometimes unavoidable, please allow 28 days. Overseas customers are advised to check whether customs fees apply in their own country, as I cannot be held responsible for these when shipping items.  Simply Duty is a handy import duty calculator that can help you work out what fees may be due.

EU Countries

Following Brexit, I am now required to provide a customs declaration and declare the full value of all items sent to countries within the European Union. This means that VAT and customs fees may be payable by the customer on receipt. Please remember to check what fees apply in your country before you place an order.

Lay-by

If you would like a little more time to pay for your order, you can place it on lay-by with a 25% deposit. Simply select 'Put it on Laybuy' as your payment option at the checkout and follow the instructions. A payment plan will be set up for you via Paypal. You can choose a payment period of up to 3 months. Your order will be sent once the final payment has been received. Payments are interest free. However, a 1.9% admin fee will be added to the order amount.

Returns

I hope you are delighted with your purchase. However, if you are not entirely satisfied, please contact me to rectify the problem. A refund will be offered if the item is returned within 14 days of receipt, fully packaged and in its original condition.

Copyright

All dolls, illustrations, artwork, and text on this site are the exclusive copyrighted works of Jo Hards – All Rights Reserved. Any unlawful redistribution or reproduction of images, designs or artwork featured on this site without prior express written permission of the copyright owner is strictly prohibited. If you wish to use one of my images on your website, or in a publication, please contact me at: johards@spyderthread.com

Patterns

I do not currently make or sell sewing patterns for general use. If you see a pattern being offered for sale, which looks like a Spyderthread (or Strange Little Girls) doll pattern, it will not be genuine and the quality will not be as expected.